Payroll Giving Help Center

PRG Help Center

How can we help you?

If you have any queries about GiveIndia, click on the most frequently asked questions below,
or browse through the various categories.

Only employees of companies that have already registered with GiveIndia are eligible to join the Payroll Giving programme. See that list of companies.
Registration is mandatory on GiveIndia for a number of reasons:

1. We need to capture your contact information to send you donation receipts and feedback reports.

2. The Government of India regulations stipulate that every NGO that seeks funding from any person who is not an Indian national, must possess an FCRA certificate. That's why we ask you to choose a person category based on your nationality and country of residence.

3. The Government of India requires us to keep track of the full address of each donor

4. Please be assured that GiveIndia will not use your personal details for any other purpose.

5. Please click here to begin your registration process.
Please be sure to use an email ID that you use often when you register at GiveIndia.org as all communication will be sent to this ID.

In case you're using your work email address when you register, then please remember to change it before you you leave your company. You will not be able to change your username if you do not have access to your old email. You can change your user ID on GiveIndia by updating your profile. Simply log into the GiveIndia site, go to 'My Profile' and update the e-mail ID field.
If you have not received your password within 14 days of your signing up, please mail us at info@giveindia.org giving us your employee ID number, your company name and the email address that you used when signing up.
Please visit GiveIndia.org and click on 'Forgot Your Password?' near the login box on from the bar at top; or click here. A new password will be sent to your email ID. When you log in with your new password, please take a minute and change it to one that you can easily remember.

You can now also log in to your GiveIndia account using Facebook! If your GiveIndia e-mail ID matches with your Facebook e-mail ID, you can simply log in to GiveIndia using your Facebook ID. Else, log in to your GiveIndia account and then connect with Facebook using the "Facebook Connect" button at the top right-hand corner.
Yes! Please do change it to something you can remember and be doubly sure by storing your new password in a secure location. To change it, you need to first log in to your GiveIndia account, click on "My Profile" on the bar at top then click on 'Change Password' from the left hand column.

Remember that your password is case sensitive.
Your account has been locked for security reasons because the wrong password was entered three times while attempting to log in. Please check your mailbox for an automatically generated message from GiveIndia that provides detailed instructions on how you can unlock your account. If you can't find the email, please first check your spam folders, then write to info@giveindia.org for more help.
Several mail services like Yahoo, Hotmail and Gmail have spam filters in place. Be sure to add the email address info@giveindia.org to your address book so you keep receiving important mails about your account.
My Account is where you can see how much money is accumulating from your deductions and the donations you make from it.

My Monthly Giving is where you can go to make changes in the amount you contribute as well as other details, such as your employee ID, department, location or company.
You can participate in the Payroll Giving programme for as little as Rs50 per month. However, since the minimum accumulated amount needed for most donations is Rs500, a larger deduction will help money accumulate faster so you make a donation sooner.
A deduction is a fixed sum chosen by you being deducted from your salary every month and put into an account for you at GiveIndia.org. Donating is when you log into GiveIndia.org and find a cause and donation option of your choice and donate a sum of money from your account towards that.
It usually takes between 15 to 45 days for money deducted from your salary to be reflected in your Charity Account. This period varies depending on how quickly we receive information from your company about the deduction amounts of all employees. Some companies provide this information more quickly than others. After we receive the information on the employee deductions, it takes us no more than two to three working days to credit the money to your Charity Account.
In order to change your monthly deduction :

Step 1: Log into GiveIndia.org with your User ID (your email address) and password. Use the same email address that you entered in your sign up form. If you have forgotten your password, click 'Forgot Password?', and your password will be emailed to you.

Step 2: Click on ‘My Profile from the top bar and then 'My Monthly Giving' from left hand column.

Step 3: Change the amount in the 'Monthly Payroll Deductible Amount Rs.' Field and press Update.

Step 4: You will get an email confirming your instruction.
You will receive a receipt for Rs.0 (nil) as your monthly deductions are uploaded in your charity account by GiveIndia. This receipt cannot be used for tax purposes.

As you make a donation from the accumulated monthly deductions lying in your charity account at GiveIndia, you will receive another receipt. This receipt can be used for tax purposes.
In such a case, when you make a donation, your company's contribution is first taken into consideration and then your individual contribution (subject to the total donation amount). Your company will get a receipt for its contribution and you separately for your individual contribution.

For example, if over five months you deducted Rs200 totalling Rs1,000 and your company did the same, you would have a total of Rs2000 in your account. If you made a donation of Rs1000, the receipt for the Rs1000 would go to the company. Then if you made two donations of Rs500 each, you would get the receipts for those donations.
Every month we send a statement to your company with the amounts to be deducted from your pay. Your company then sends us the money along with a statement explaining the differences due to employees who have left in the previous month. Your company may sometimes delay sending us the payment or the explanation and this prevents us from uploading credits into your GiveIndia account. Normally, credits are uploaded within a week of receiving both the money and the explanation.

Please write to info@giveindia.org if you think your balance is incorrect or if you think it does not match what you think it should be.
Please donate your accumulated account balance before disabling your account. In case of a failure in doing so, GiveIndia will have the authority to allocate your balance as per our discretion.

To discontinue your monthly contribution :

Step 1: Log into GiveIndia.org with your User ID (your email address) and password. Use the same email address that you entered in your sign-up form. If you have forgotten your password, click 'Forgot Password' and your password will be emailed to you.

Step 2: Click on ‘My Profile’ from the top bar and then 'My Monthly Giving' from left hand column.

Step 3: Click on 'Disable' next to 'Payroll Status' at the bottom of the page.

Step 4: You will receive an email confirming your instruction. We hope to see you back on the programme as soon as possible. To get back on the programme, follow the same steps above, clicking 'Enable' next to Payroll Status.
Yes. Please write to info@giveindia.org with your bank details as below. We will transfer the amount to be refunded within 2-3 weeks of receiving your bank details.

Account Name:
Bank Name & Address:
Account No.:
Account Type (Savings/Current):
IFS Code:
The IFS Code will be found on a cheque leaf (of the account in which you wish to receive the funds). If you would like an ICICI Bank transfer, only account name and account number would suffice.

Please ensure that all details are accurate as incorrect details will result in bounce backs and an extra effort to complete the process. In such cases, a penalty of Rs.500 would be applied too.
If you made a donation that is eligible for tax benefit 80G via credit card/Internet banking or from your account, a receipt is immediately emailed to you. Please check your email once you complete making your donation. The receipt can also be accessed by logging into GiveIndia.org and by clicking on ‘My Profile’ from the top bar and then clicking on 'My Donation History' from left hand column. The only exception is that if you have made a donation that is eligible for tax benefit 35AC, a receipt will be posted to you directly from the NGO. This procedure will take approximately 60 days.
* If you have made a donation that is eligible for tax benefit 35AC, a Scan copy of receipt will be sent to you by GiveIndia. This procedure will take 60 days.

* If you made an account deposit, then no receipt will be issued. Receipts for these sums will be issued when you donate the money from your account balance.

* If you made a donation that is eligible for tax benefit 80G via credit card/Internet banking or from your account, a receipt is immediately emailed to you. Please check your email once you complete making your donation. The receipt can also be accessed by logging into GiveIndia.org and clicking on ‘My Profile’ from the top bar and then 'My Donation History' from left hand column.
In case you have misplaced your receipt, you may print out another one by logging into GiveIndia.org and clicking on ‘My Profile’ from the top bar and then 'My Donation History' from left hand column. Click on the receipt that you have lost and save a copy on your computer.
There will be a mismatch between the donation amount made by you and the amount on the receipt only if you are registered under the Payroll Giving programme and if your company also contributes to your GiveIndia account. In such a case, you receive a receipt for your individual contribution; and your company receives a separate receipt for its contribution. Your receipt shows your individual contribution and also details of the total amount of the donation option selected by you.
You'd get a receipt for Rs.0 (Nil) if your company also contributes to your GiveIndia account. In such a case, when you make a donation, your company's contribution is first taken into consideration and then your individual contribution (subject to the total donation amount). When your company's contribution alone covers your selected donation option, you get a receipt for Rs.0 (and your company gets a receipt for its contribution).
GiveIndia provides the 80G number on the receipt itself, in keeping with Income Tax Department rules. You do not need a copy of the 80G certificate to claim your deduction. However, for your own reassurance, you can download a copy of our 80G certificate
As per the Finance(No.2) Bill, 2009, all 80G certificates issued by the Commissioner of Income-tax expiring on or after 1st October, 2009 shall remain valid forever unless specifically withdrawn. Therefore, the 80G tax exemption certificate issued by GiveIndia to you will remain valid and can be used for tax exemption purpose.
After you donate online, it may take around 24-72 hours for your payment to be approved. GiveIndia disburses the donations of a particular month on the 10th of the next month. This is applicable for donations made in India. For those in the US/UK, donations made by the 15th of the month are disbursed to the NGO on the 10th of the next month. The extra time required is due to high lead time in bank transfers and remittance procedures from US/UK to India.

Please visit the iGive Help Centre to learn about the disbursal of funds for iGive pages.
Typically feedback reports** are emailed to donors within eight months after receipt of the donation. In the details for each donation option on GiveIndia.org, we provide information on what feedback will be provided for that donation option. **The only exceptions are in the case of iGive projects that are not certified by us and are put up directly by the page owners.**
Your NGOs typically do welcome visitors, though they may have preferred timings so that they can facilitate visits. GiveIndia encourages donors to contact the NGOs directly and set up meetings at their convenience. Most NGOs do not allow donors to visit the specific beneficiaries that they have supported or sponsored, as it can often give rise to awkward situations for the beneficiary. However, they would typically allow donors and visitors to meet with and talk to their beneficiary communities in general.

GiveIndia itself conducts random verification visits to ensure that beneficiaries do exist. If there is a group of donors (at least five) from a specific company or group that would like to visit an NGO, GiveIndia would be happy to talk to the NGO, connect a representative from the group with the NGO representative and facilitate a visit. The donors will need to make their own travel and other arrangements. Please ensure that the visit guidelines and timings of the NGO are adhered to in such cases.
Please click here to see the list of all companies that are currently registered for the Payroll Giving programme'.
If your user name on GiveIndia is your personal email address, that will remain valid; then simply log into the site, click on ‘My Profile’ from the top bar and go to 'My Monthly Giving' on the left hand column and change the company name to your new company. If your new company is not registered, please disable your payroll status and send us a mail with your new company's contact information. We will try and get them signed on to the programme.

If you are registered with your company email address, please donate your entire account balance and then disable your account. You can register afresh with a personal email address if your new company is part of the programme.
This amount is much less than most donors think it will be. Read on

Assuming a user donates Rs100 per month and the bank provides standard 3.5% on "quarterly minimum balance", the total interest we earn on a person who has an account balance of Rs1,200 is Rs19, or 1.6% p.a. effectively.

On an overall outstanding balance of, say, Rs1 crore, that comes to Rs1.6 lacs in interest. Given that a large amount of donors don't accumulate money for that long, roughly 60+% of PRG contributions by value are donated regularly. Thus, as against roughly Rs9-10 lacs in fees that we would have billed per crore deducted, only Rs40 lacs would have earned interest @ 1.6%, i.e., we would earn Rs64,000 p.a. in interest per crore deducted.

Thus, Net Effective Interest Earned on Payroll Giving donations is roughly 0.64% p.a., or Rs64,000 per Rs1 crore.
We normally do not send certificates by post or courier, to keep our overheads low and to ensure that the maximum amount of money can reach the NGOs you are supporting. A printed copy of the PDF receipt is adequate for your tax returns and for claiming a deduction, since it carries the transaction details and our 80G registration number.
GiveIndia is a professionally governed and managed Indian nonprofit organisation dedicated to promote a "giving culture" in India. Our mission is to promote efficient and effective giving that provides opportunities for the underprivileged in India.
Here are some of the things that make us unique:

1. We do not raise funds for ourselves, but offer you the chance to donate to any of a wide range of NGOs that have cleared specific norms of credibility and accountability.

2. We work hard to keep our cost of fundraising down to a single digit - 9.1%. Most other funding intermediary organisations spend between 20-50% on fundraising.

3. Only we offer you a wide range of 1000+ 'donation options' from 200+ NGOs working on 10 causes.

4. GiveIndia provides you with in-depth details of NGOs listed with us.

5. GiveIndia sends you a feedback report on every donation**you make. This feedback contains details about the beneficiary and that lets you know how your money has made a difference.

** Except for the Marathon, during which we list NGOs chosen by runners, and hence do not provide feedbacks for donations to these NGOs and in the case of iGive projects that are not certified by us and are put up directly by the page owners.
GiveIndia is owned and managed by GIVE Foundation, a nonprofit organisation dedicated to raising funds for good NGOs in India.

GIVE Foundation was set up by Venkat Krishnan, an IIM-A graduate who previously worked with the Times Group and Sony TV. The Board of Directors includes:

1. Mr. N. Vaghul - Former Chairman, ICICI Bank

2. Ms. Anu Aga - Director, Thermax

3. Mr. Amit Chandra - Managing Director, Bain Capital

4. Mr. Rajesh Jain - Managing Director, Netcore Technologies

5. Ms. Annabel Mehta - Director, Apnalaya

6. Mr. Venkat Krishnan - Director, GiveIndia
A GiveIndia certified NGO has cleared stringent norms of credibility and accountability. We have a thorough, transparent and objective selection process for the NGOs profiled on our site.

Here are some of the criteria we use for selection:
* Organisations must be registered non-profits that implement social development projects in India, with no political affiliations.

* At least 50% of their beneficiaries must be economically underprivileged.

* Organisations must be unbiased in their beneficiary selection i.e. non religious / non political.

* The organisation should meet the Credibility Alliance's norms or be willing to meet them within 6 months of listing on our site.

* The organisation must be willing to create donation options and provide prompt feedback for the donations.
Your company pays GiveIndia a donation to operate the Payroll Giving programme for them. This means 100% of your donation reaches the NGO you choose.
There are 6 reasons why you should donate with us:

1. GiveIndia gives you complete flexibility on choosing not just the NGO or the cause you wish to contribute to, but also the impact you would like to create.

2. GiveIndia coordinates with its partners to give you a detailed feedback on how your money is used ensuring complete transparency. **

3. To ensure that your money reaches the right people and is utilised appropriately, GiveIndia requires certified NGOs to meet the Credibility Alliance Norms. Every listed organisation is scrutinised for accountability and transparency before being taken on board. **

4. Your contributions to GiveIndia will receive tax deductions provided by u/s 80G of the Indian Income Tax Act. 5. GiveIndia is run by professionals from the corporate sector who have chosen to help the less fortunate.

** Except for the marathon, during which we list NGOs chosen by runners, and hence do not provide feedbacks for donations to these NGOs; and in the case of iGive projects that are not certified by us and are put up directly by the page owners.
You can subscribe to the GiveIndia e-newsletter by sending a blank email from the email address you wish to receive the newsletter in, to info@giveindia.org with 'Subscribe' as the subject.
To unsubscribe from our mailing list, please send a blank email from the email address you wish to remove from our mailing list, to info@giveindia.org with 'Unsubscribe' in the subject.
Monthly Donation Option (MDO) is an enhanced version of the existing Payroll Giving programme. In this model your contributions will reach a specified beneficiary each month. You will be assigned a beneficiary within 2 days of upgrading to this model if you have signed up to the programme online. If you have signed up to the programme through a physical form, please allow 2 weeks for your details to be uploaded on our site and a beneficiary to be assigned. You will also receive an e-mail with the profile of the beneficiary. Thus you support the same beneficiary month-on-month and can continue your support for years to come. Moreover, you can track the progress of your beneficiary with our progress (feedback) reports every 6 months.
In the existing Payroll Giving programme your monthly contributions were accumulated in your GiveIndia account and you were donating it from the account. Going forward, there will be no accumulation as in the MDO your contributions reaches the beneficiary every month. So you never need to login to your account! Obviously just like before you will have an account and all details of your account including monthly contributions and receipts will be available online just like before.
There will be no changes in the existing balance of your GiveIndia account. But we recommend that you donate the amount to NGOs at an earliest, as going forward you will not be able to accumulate amount in your GiveIndia account.
Step1: Login to your GiveIndia Account, click on "My Profile" on the bar at top then click on "My Monthly Giving" in the left hand column

Step2: click on Add More Monthly Donations

Step3: From the pop up select the Cause of your choice & other criteria to search for MDO. Select the option from list and enter number of beneficiaries you want to support. And click ADD.

Step4: Review selected MDO and click save.
Here’s a step-by-step instruction on how to change the MDO:

Step1: Login to your GiveIndia Account, click on "My Profile" on the bar at top then click on "My Monthly Giving" in the left hand column

Step2: De-select the existing MDO and click on Add More Monthly Donations

Step3: From the pop up select the Cause of your choice & other criteria to search for MDO. Select the option from list and enter number of beneficiaries you want to support. And click ADD.

Step4: Review selected MDO and click save.
Here’s a step-by-step instruction on how to change the quantity of the MDO:

Step1: Login to your GiveIndia Account, click on "My Profile" on the bar at top then click on "My Monthly Giving" in the left hand column

Step2: In chosen MDO list you can put the desired quantity and save.
Here’s a step-by-step instruction on how to remove the MDO:

Step1: Login to your GiveIndia Account, click on "My Profile" on the bar at top then click on "My Monthly Giving" in the left hand column

Step2: In chosen MDO list you can de-select the Active button. However, you will need to select some other MDO to match the total MDO amount and your contribution from Payroll amount.
Here’s a step-by-step instruction on how to increase the contribution:

Step1:Login to your GiveIndia Account, click on "My Profile" on the bar at top then click on "My Monthly Giving" in the left hand column

Step2:Click on Add More Monthly Donations

Step3:From the pop up select the Cause of your choice & other criteria to search for MDO. Select the option from list and enter number of beneficiaries you want to support. And click Add

Step4:Review selected MDO and click save. A pop-up will confirm the increase in your contribution amount.
We have shifted from the accumulation model to the monthly donation option model. It will not be possible for you to go back to the earlier programme.
If an MDO that you have not selected is showing up in your account, it would be because the system has automatically assigned it to you. This can happen for one of the following reasons:

a.You might not have selected MDO till the last date of the upgradation drive.

b.The beneficiary you were supporting left the NGO and no other beneficiary was available in the selected MDO.

c.The NGO you were supporting discontinued the MDO.

d.The NGO which was running the MDO has decided not to continue being on the GiveIndia platform or has been removed by GiveIndia

You can change the same at anytime by logging into your GiveIndia account
Your monthly contribution is not accumulating in your account because you have upgraded to Monthly Donation Option (MDO). In MDO your contributions reaches the beneficiary every month thus there is no accumulation.
If your monthly contribution is higher than the total amount of MDO’s selected then you will need to choose some more MDOs to match the amount. Alternatively you can decrease your monthly contribution.

And if your monthly contribution is lower than the amount of MDO’s selected then you can increase the amount of monthly contribution to match the amount of MDO or decrease the no. of MDOs.
Since we are moving into the MDO model, we request you to write to us to let us know what causes or NGOs listed with us would be of interest to you. Depending on the ability of the organisation, we will create MDOs to meet your requirement. Till such time, do select from one of the existing MDOs.
The beneficiary you were supporting could have changed because of the following reasons:

a. The beneficiary you were supporting could have left the NGO

b. The NGO supported by you could have discontinued the MDO

c. The NGO which was running the MDO has decided not to continue being on the GiveIndia platform or has been removed by GiveIndia,
If the beneficiary assigned to you leaves the NGO then a new beneficiary from the same MDO will be assigned to you. If there are no more beneficiaries in the selected MDO then a new MDO will be allotted to you by the system automatically and a profile of the new beneficiary will be sent to you. You can change the same anytime by logging into your GiveIndia account.
If the MDO selected by you is stopped by the NGO then a new MDO is allotted to you by the system automatically and a profile of the new beneficiary will be sent to you. You can change the same anytime by logging into your GiveIndia account
If you discontinue the PRG programme, the beneficiary you are supporting will be allotted to the next donor who selects this particular MDO.
Currently we do not have the capability for the donor to select his/her beneficiary. We hope to have the ability going forward.
Yes, we will be sending you progress reports (new name for feedback reports) of your beneficiary once every 6 months (typically in the month of June and December). However, you will receive the progress reports only if you support the beneficiary for 6 months or more and continue supporting before the progress report cycle.
You might not have received the progress reports because of the following reasons:

a. Your email address might have changed

b. You supported the beneficiary for less than 6 months

c. You stopped supporting the beneficiary just before the progress report cycle (June & December every year)
You will receive an e-receipt once your contributions have been sent by your company to us and uploaded in our systems. You can also download the same from your GiveIndia account by clicking on donation history in the left hand panel.
Your donations are sent to the beneficiary every month thus we are sending you e-receipts every month.
You can get a consolidated statement of receipts of your donations made on GiveIndia.org for any time period.

Steps to download your consolidated statement of receipts:

1. Login to your account on www.GiveIndia.org

2. Click on "my profile" in the top right hand corner of the screen

3. Click on "my donation history" on the left hand side. Select a date range and download your consolidated statement of receipts in Excel or PDF format. You can also download all receipts by setting period by clicking on "all receipts"

This receipts provides all the information required for you to complete your income tax returns. Please note that this is NOT a consolidated receipt and cannot be used as proof if demanded by the tax authorities. For that you need to download the all the receipts from " my donation history".
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