Help an abuse victim fight for justice by ActionAid Association

Help an abuse victim fight for justice


Bhagyashree fights to provide her children a better future

Bhagyashree had a hard life from childhood. She was born into a very poor family. Her education was discontinued as her parents couldn't afford it. She stopped going to school and started helping with family chores from a really young age. She grew up hoping that one day she would marry someone who would care for her and they would live happily. It was with these hopes she got married.

Unfortunately, reality was much different. Her dreams were shattered when her husband started to beat her regularly. Not only did he abuse her regularly, he also regularly cheated on her with other women. All the abuse could not break Bhagyashree's spirit

While Bhagyashree put up with all the torture, she had her breaking point when he refused to take responsibility of their children

She was a fighter and decided to break out of the abusive relationship. She mustered all her courage and broke free from the ties of her marriage from her violent husband.

She then decided to rebuild her life towards a better future.

Bhagyashree contacted Gauravi, the one-stop crisis centre for women, run as a collaborative project by the Government of Madhya Pradesh and ActionAid India.

Gauravi is a pioneer organisation which helps women not only fight for justice but also helps them regain strength to start afresh.

Gauravi helped Bhagyashree turn her life around. She began training in fashion designing and became very good at it.

Bhagyashree now owns a boutique that she built with her hard work. Confident and independent, she is happy and is successfully sending her children to school.

**You can help this program by donating to cost of the counselling and operations of the shelter homes. You can give with confidence because every program on our platform is GIVEASSURED. Give now and help a victim of abuse fight for justice. **


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About The Program

What the beneficiary gets
Legal Aid
What you get
Tax Exemption
Periodic Reports
Program Description

Action Aid through Gauravi provides support to victims of sexual and domestic abuse. Gauravi is the 24X7 one-stop crisis center of ActionAid.

The center caters to domestic and sexual violence victims of any age, as well as minor boys under POCSO Act. The victims are provided with counseling, intervention, legal help, medical help, shelter home as well as social rehabilitation.

The center is set up in a Government hospital as it is easier for a woman to approach it than a police station. Cases are received through a helpline on a phone.

A friendly atmosphere is provided so that the victim can talk openly without fear. Sometimes, counseling is also done over the phone at times. The center makes sure that confidentiality is maintained. Medical check up is the first action taken for any victim.

Counseling is done with dignity for every individual. They are not forced to take immediate legal action and are encouraged to explore other options that may be available. Meetings with family, in-laws or parents are conducted to understand if remedial actions can be taken. In case remedial actions do not work out police complaints are made.

The program also runs shelter home. The home offer shelter for victims for a limited time. Women who need permanent or longer duration shelter are shifted to Swadhar affiliated homes.

For domestic violence cases, counseling is done and then 'Moot' courts are conducted with the family to understand the court proceedings. In severe cases, legal aid is provided free of cost. Cases are taken to court after the internal committee makes the decision.

Donations to this program will support the centers of Bhopal, Lucknow and Guwahati.

When you support this program you help a survivor of abuse get access to a safe shelter and counseling

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About The NGO

ActionAid Association
ActionAid Association Logo
ActionAid Association

ActionAid India is part of a global federation and a full affiliate of ActionAid International that has presence in over 40 countries worldwide.

Since 1972, the poor and the excluded have been at the centre of their programs in India. In 2006, they got registered as an Indian organisation called ActionAid Association.

They are primarily a human rights organization. They work for the rights of disadvantaged women and children ensuring that they have good means of livelihood. ActionAid has empowered its women to take up roles in the society which till now were dominated by males, such as truck drivers, cab drivers etc.

After a public hearing of a rape case in Gwalior, ActionAid set up the crisis centre in Bhopal. Gauravi is the first of its kind in India with the help of the Department of Health In 2014 to provide rights to victims of domestic and sexual abuse, belonging to vulnerable community chiefly.

There are 22 Gauravi centres across the country - 3 in Madhya Pradesh, 17 in Uttar Pradesh and the most recent ones started in 2017 in Manipur and in Tuticorin. Till now, 40,000 cases have been registered in the centers.

The cases that are looked into are: rape, domestic violence, molestation, minor cases, witch branding, victims of trafficking, women with mental illness, destitute women, and male or minor male victims of sexual harassment.

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Founded in 1991
NGO Leadership

Sandeep Chachra

areas of operation
Area of Operation
Area of Operation

Abuse Survivor | women

location of work
Location of Work
Location of Work


last audited
Last Audited
Periodic Compliance Checks by GiveIndia

Renewals FY 19-20

Program Updates

Program Updates

29 September, 2021

Impact of COVID second wave on women, an update from Gauravi OSCC


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Activities and work undertaken in the last 5-6 months

Gauravi OSCC, a One-Stop Crisis Centre for women, did a detailed study of the situation of women and gender-based violence during the first wave of COVID in the year 2020, following which a report was also published. In 2021, during the second wave of COVID, we again saw a rise in reporting to cases. After the lockdown was lifted in June ‘21 we saw a whooping number of cases registered in Gauravi.The Gauravi Centre was established in 2014 in Madhya Pradesh — the Indian state with the highest rate of violence against women and girls. It was designed as a one-stop shop, where women and girls can access a range of key services when they have experienced sexual and/or domestic violence. These services include a helpline, a safe shelter, medical treatment, counselling, and legal aid. Staff members counsel women and girls sensitively throughout their experience, from providing a safe, secure place to sleep, to finding a lawyer to represent their case. They help women and girls to recover from their trauma and achieve the justice they deserve.Gauravi does not look at women as clients but offers handholding support in the spirit of sisterhood. A friendly milieu facilitates supporting women since they are very intimidated as it is. They require love and friendship to pick up the shards of their lives. They also require justice (legal justice as well as social justice) in the long run. This would give a message that violence is not tolerated in this state which strives for equality towards women. This is what Gauravi is all about. Since the establishment of Gauravi, a tremendous response has been received. People from all over Madhya Pradesh as well as India calling to know about the services and working process of Gauravi. Every call being analyzed by Gauravi staff and weekly follow up of every call made is also being done unless the woman asks us to wait for her call. While high numbers of phone calls are being spoken off, it also shows a mirror of what our society really is and how much we have really developed in terms of the equality of women and the excluded communities.Nearly 485 cases of violence have been recorded and addressed till June of this year. The issues include dowry, rape, child sexual abuse cases, molestation, missing etc.

Challenges faced and next steps

We observed that the women faced issues while looking for justice and access to supportive facilities: -- In one case a woman named Shanti Dhurve (55) was suffering from T.B. On finding this her husband threw her out of the house. She came to Gauravi where the team tried to get her admitted to the T.B Hospital, but the hospital was turned into a COVID care centre and refused to admit Shanti. With difficulty the team got her admitted to a general hospital, but unfortunately, due to a delay in treatment, she could not survive. An inquiry in her matter was registered against her husband and is still ongoing.-- The centre has 110 matters of maintenance (from husband under Sec.125 Cr. P.C) are pending at the court. The court is still not functioning in its full capacity, this has caused a delay in several matters, leaving women without any financial support. The women were provided ration support through our project supported by Help, Germany. -- We registered 2 cases of triple talaq at the centre. The triple talaq was given to the women during the lockdown and they were left without any sort of support. The women were given shelter in Gauravi for few days as well. Their matters are being prepared to be filed in court and with the police. -- 20 women survivors who are linked with Gauravi, reported having lost their jobs during the lockdown. The team provided the women with ration and trying to look for new opportunities for their financial security. -- 16 cases were registered for Dowry where women were forced to bring money from their maternal home during the lockdown. These cases reflected the scenario that existed during the emergency period which affected women adversely and the specific gender issues were highlighted doubled with violence and harassment. At this time, many women were not able to reach the centre. Therefore, in many cases phone counselling and outreach support systems remained effective methods: 5231 phone calls have been registered during these 6 months; 3471 received counselling; 138 were provided with medical support; 184 members have been helped with police and legal aid; 138 women were given shelter supportRation Distribution: On average 330 kits were distributed every day and the target was to support 4500 to 5000 families during the duration of the project. The volunteers were distributed to over 4318 families in the duration of 20 days because of the severe lockdown. The process was delayed and dilatory given the restrictive milieu, but constant. The details of the distribution and other data are given in Annexure III. The distribution was carried out as per the guidelines and proper precautionary measures were undertaken. There were, however, few volatile incidents like crowding and groping by people, religious intolerance and food riots, given that they were hungry, humiliated and also hopeless at times. These were handled effectively and sensitively with swift support from the police and local leaders, also appealing to the good sense of people and letting them decide the most vulnerable groups and sometimes, by postponing the distribution for that particular day and returning with better dialogue and distribution model. Community Kitchen: Three community kitchens were operational during this period particularly for the migrant population who were on the move now and the homeless population across Bhopal. They were located in Anna Nagar, Vikas Nagar and Kolar. The kitchens displayed a great example of a community coming together in times of distress. The ration was provided by the network but the volunteers’ procured vegetables, fuel/gas, and other requirements from the community and individual donations. The volunteers also supported in cooking, packing and distributing through innovative and environmentally friendly ways. The cooked food packets were of utmost importance, as we were able to reach out to a maximum number of people. The demand was also of gargantuan proportion as we ended up receiving numerous calls from government agencies, police departments, shelter homes, and many others who were good Samaritans trying to feed people in dire need.Vaccination Drive: Apart from the Dignity kits and community kitchens, awareness campaigns and sanitization materials were handed over to communities and volunteers over this period for enhanced understanding of fighting covid 19. Adequate gears were also provided to volunteers in the form of N95 masks, gloves, PPE kits and head caps to ensure that their safety and containment of the contagion. Pamphlets were also distributed in the community for general awareness on COVID and vaccination. Health Camps: ActionAid Association with help of Gauravi organized 20 health camps in different parts of Bhopal. In these camps, medical surveillance and awareness sessions were also included. In these medical camps, professional doctors were called for providing medical consultation. Free medicines were also distributed. In every camp, more than 70 people were provided consultation by doctors. In some areas, women and adolescent girls were also provided free medical check-ups along with special immunity boosting kits. Running Helpline: In this challenging time, ActionAid Association's policy unit with help of Gauravi has begun two COVID helplines. This helpline was designated for very experienced counsellors and doctors’ help and guide home quarantined patients suffering from COVID and guide towards enhanced well–being. The helpline is recognized and partnered with NHM. Further, the policy unit also has partnered with the state on proactive counselling of quarantined and positive people. On average, the helpline receives about 50 calls and further, makes over 30 calls for proactive monitoring and well being of quarantined people.

Stories from the ground

During the second wave, ActionAid Policy Unit and Gauravi have been conducting holistic health and medical intervention with a strong focus on women and children. A team of 10 doctors has been running a 247 medical helpline and conducting health camps in most marginalized areas of Bhopal and other districts (through a virtual medium) of Madhya Pradesh. Our experience during the health camps has been suggestive of the fact that many women did not get access to government-run healthcare facilities as they were turned into COVID care centres. Many women with ailments that require regular medication like Hypertension, Diabetes, Thyroid, etc. were forced to discontinue medication as they were not able to visit government hospitals. Sheetal Das, 20 years, is an autistic girl suffering from Hypothyroidism. She was living with her mother and brother, who worked as a driver. He was unemployed during second wave COVID related restrictions. When Sheetal visited Gauravi during a health camp, Dr Mridula Jain, discovered that she has not been taking her thyroid medication for the last three months as their income had reduced to zero. Sheetal gained 15 Kgs of weight because of no medication, and this made her dull and largely immobile. Dr Jain counselled her mother to not discontinue her medication as it is important for her well-being. Sheetal was provided medication through Gauravi and was listed at the Jai Prakash Hospital for regular check-ups and receiving medication from the generic pharmacy at low cost. Looking at the impact on income generation avenues and many women who are single and elderly, were out of jobs, Gauravi distributed ration kits to 2000 women during the second wave inclusive of basic medicines and vitamins for immunity boosting. There have been 20 health camps organized and have screened over 1500 women for several ailments and provided medical support. Most women who are linked with Gauravi and are survivors of gender-based violence are working in the informal sector, like street vendors, domestic workers, etc. with no steady source of income and social benefits that could cover them during the lockdown. Women survivors of are single, are the sole earner of their family

23 March, 2021

Gauravi’s 24x7 hotline crossing the borders


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Gauravi centre, a one-stop-shop in the state of Madhya Pradesh, provides access for women and girls to a range of key services when they have experienced sexual and/or domestic violence. These services include a helpline, a safe shelter, medical treatment, counselling, and legal aid. Staff members counsel women and girls sensitively throughout their experience, from providing a safe, secure place to sleep, to finding a lawyer to represent their case. They help women and girls to recover from their trauma and achieve the justice they deserve.

Gauravi’s 24x7 helpline started during lockdown for supporting women affected by violence during lockdown has picked up its momentum. People from all over the state and the country have started to call Gauravi. Every call is being analyzed by Gauravi staff and weekly follow up of every call made is also being done unless the woman asks us to wait for her call. While high numbers of phone calls are being spoken off, it also shows a mirror of what our society really is and how much we have really developed in terms of equality of women and the excluded communities.

In 2020 actions have been taken for each of the following cases, registered with us: 499 Domestic violence cases, 132 dowry, 64 rape, and 171 other cases including childmarriage and molestation cases. 1644 people received counselling over phone itself during the year.

On an average, the helpline receives about 50 calls and further, makes over 30 calls daily for proactive monitoring and well-being of quarantined people. A module on ways to initiate counselling for COVID 19 related queries has also been developed. Gauravi’s 500 community volunteers are linked with National Health Mission towards awareness on the pandemic. We conducted health, safety, and hygiene awareness programmes in 25 slum areas all over Bhopal. Our community based organization of domestic workers has over 1100 members in different areas who were directly involved in raising COVID19 related awareness. They are also doing primary health surveillance in communities using thermal sensors and reach out to almost 25,000 people.
A success story:
Pushpa Bairagi, 45, a domestic worker, worked as a cook with several families. Due to corona myths circulating before lockdown, she lost work with some families. She had to pay fees of her children, for which she needed some loan. She asked one of her employers, to provide some advance, instead she was asked to leave and not to continue working. Later the employer blamed her for theft of some gold jewelry and reported to police, the police also took her into custody for questioning. Due to lockdown she was not able to send her family members for any support and one of her neighbors helped the family and decided to call Gauravi. From Gauravi we reached the police station to support the woman. We negotiated a bail and registered the case at Gauravi to continue support to support her, despite the lockdown. The team also supported her with dry ration kit as she was out of job. Presently she is working again and receiving counselling and legal support from Gauravi.

5 August, 2020

Psycho-Counselling the violence affected women,one billion rising campaign


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Psycho-Counselling the violence affected women; one billion rising campaign

The number of incidents of rape, dowry and molestation have increased here since many people have walked into Gauravi (OSCC) straight and many have been referred by the police stations.
Case Analysis:
• 73% of women and girls given temporary shelter in Gauravi (OSCC). 93% of them are rehabilitated in their families. Rest are referred for permanent shelter in WCD supported Shelter home and Girl’s Home (Nehru Nagar).
• 220 women are linked with the skill development program. Among them, many are working in reputed firms.
• 32 young girls reached to centre after facing a violent rash of their family members for taking the decision of marrying the groom of their choice. They were given shelter and after counselling with family, married to the groom of their choice. All are living happily.
• 42 young girls abandoned or left home after dispute with family members, rehabilitated in their family.
• 120 women with psychiatric problems were rehabilitated in their family and 12 women were sent for proper treatment to mental asylum located in Gwalior.
Visitors: Mr. Ashish Srivastav, Joint Secretary and Mr. Rabindra Panwar, Secretary, GOI (Ministry of Women & Child Development) visited centre and interacted with women survivors for becoming self-reliant. Team members from British High Commission, Unicef, US consulate, UN, Action Aid international & ActionAid Delhi, GOI and US Embassy also appreciated the work done by Gauravi. Apart from above, a team of aspiring trainee judges, trainee Women and Child Welfare Joint Directors, trainee ADMs, IAS officers, Police Department officials etc also come to understand the work and services provided by Gauravi (OSCC). State Minister (WCD) Mrs. Imarti Devi also visited centre and appreciated the work. She also ordered for expanding the building of OSCC and continued support to the centre and its role.
• Capacity Building Trainings of Women Survivors: Continuing last year’s initiative of rehabilitating women survivors with Government run schemes and training program, many women were provided information as well as linked with training programs in Jan-Feb-Mar 2020. In these training programs, women survivors’ are imparted with skill development training as per their interest; Data entry operator, computer basic learning program, stitching program and Beauty & grooming program. Many women are working after pursuing these training programs and some are working as apprentice. In this practice of making women survivors’ independent, 12 survivors’ were provided e-rickshaw driving training. State Minister Mr. P. C. Sharma handed over e-rickshaw keys to these women driver.
• One Billion Rising Campaign: On 13th Febraury 2020 one day public hearing on issue of VAW was organized for celebrating One Bilion Rising. Public Hearing program was held in Gandhi Bhawan, Bhopal. Program was divided in two parts. Mrs. Sarika Sinha, Action Aider gave speech in context of OBRs and situation of women in MP. After this she welcomed women survivors’ to share their stories. A cultural event was also organized to celebrate women courage. Many special guests from Police Department, Women and Child Development Department and Independent social workers chaired the public hearing. In this event, rehabilitated women survivors’ also shared their experiences of fighting their cases.

3 December, 2019

Care and support being provided


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Care and support being provided

22 July, 2019


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Program Update

From January to March 2019, we attended 2,113 calls from women and girls seeking assistance from us. We provided counselling and medical support to 2318 and 49 women respectively. 42 First Information Report (FIR) and 9 Domestic Incidence Report (DIR) against patriarchal violence were registered. We provided legal aid to 1018 cases and handled 10 legal cases. 133 women and girl victims were given shelter support. In addition, we have provided training and education to 12 victims as rehabilitation support. Since its inception in 2014, we have supported over 53,000 women and girls on violence related issues.

Story from the field

Rani Singh (Bani) is a 48-year-old woman who has five children. Her husband works with the police. For the last 8 years, Bani’s husband is living with another woman. Bani has since been meeting her daily needs all by herself and with some support provided by her close family members. All her children are married but none of them is supporting her either financially or otherwise. From the past 3 years, her husband and his family members are forcing Bani to leave Bhopal and go back to her family in Mathura. For this reason, she had suffered physical assault and social trauma as well. Bani came to know about Gauravi at an awareness program conducted in her residential area. She came to the centre and registered her complaint. After counselling, her husband began to support financially but discontinued financial support after 6 months. In these 6 months, she was continuously tortured by her in-laws as well as husband’s live-in partner. She was threatened and even physically tortured. Bani has decided to file a case against her husband and in-laws for which Gauravi provided legal assistance. To help recover from the trauma and mental disturbances she has gone through, she has also participated in Chronic Healing Training organised by ActionAid Association for survivor’s psycho-socio healing.

What is the expected total number of beneficiaries in this program for FY18-19?6000
What is the number of beneficiaries/ benefits provided in this program, Year-To-Date7300
Village/City/State where project is locatedBhopal
Total Budget for the project for FY18-192400000
Total Expenses for the project YTD2500000

30 October, 2018

ActionAid Association's Update


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Program Update

The following are some numbers specific to the program -
For the period January to June 2018, we received 6112 calls from women and girls who were seeking for assistance.
We have provided counselling and medical support to 3133 and 125 women respectively.

We helped register 23 First Information Report (FIR) and 18 Domestic Incidence Report (DIR) against patriarchal violence.
We provided legal aid to 208 cases and handled 63 legal cases.
Shelter support for 103 women and girl victims were arranged.

In addition, we have provided training and education to 52 victims as rehabilitation support.

Since its inception in 2014, we have supported over 40,000 women and girls on violence related issues.

Story from the field

Arushi was stalked and harassed by her neighbour, Lehan, who eventually abducted and raped her when she was barely 14 years old. Lehan started messaging Ayushi on Facebook. After she blocked him on Facebook, he later started harassing her on the streets. Ayushi informed her mother who took immediate action and filed a complaint with the police.

Six months after the incident, Lehan abducted Ayushi when she was alone at home. He dropped her back home when Ayushi's parents filed a missing complaint. Ayushi then filed a complaint against Lehan for rape. Lehan's family kept intimidating Ayushi and her parents to withdraw the complaint claiming that Ayushi was having an affair with Lehan and that she gave her consent. Since Ayushi is a minor, her consent was not legal and did not matter in the case. In response, Lehan abducted Ayushi and raped her again.

Ayushi and her mother came to Gauravi for counselling and legal help. We registered an FIR against Lehan under various sections of India Penal Code and POCSO Act, 2012. Supported by a team of lawyers at Gauravi, Ayushi received justice and Lehan was sentenced to twelve years imprisonment starting from 2018. She also received monetary compensation.

Expected total number of beneficiaries in this program for FY18-196000
Number of beneficiaries/ benefits provided in this program this year3789