Sponsor a young slum dweller for three months towards Job-linked training and placement in Customer Service, INR 7780

ETASHA runs a 3 months duration Training Program titled ''Customer Service & Work Culture''- (CSWC). The objective of the program is to train and prepare youth for Customer Service careers in modern and growing Service Sector organisations and to assist with placement in reputed organisations. How it works

The program covers 6 components - Selling Skills, Spoken English, Computer and Internet Usage, Interpersonal Skills, Social Confidence and World of Work .

In the last weeks of the program trainees undergo rigorous study and preparation to ready them for placement into the organised sector, with ETASHA''s placement team managing the procedure of connecting young people with potential employers, arranging interviews and reassuring and supporting them through the process until placement is made.

The Basics

CSWC is the ideal program for those who are out-going and energetic and aspire to work in busy retail environments. Like all of ETASHA''s work, this program is also offered only to youth from underprivileged communities. Eligibility for the program is Minimum 12th pass, 18 years of age, basic comprehension of written English (as per simple written test) as well as Interest and aptitude for Customer Service and Sales. Potential trainees from the community that are keen to start working and meet the basic criteria for our programs are identified. A simple, Basic English comprehension test is conducted to assess trainees’ level of comprehension of the language and their ability to keep up with the course inputs. The Community Mobilisation team conducts a home visit with the applicant’s family to assess their economic circumstances, support for their child''s participation in the program, support for their child taking up work upon completion of the program and to address any concerns they may have. Dialogue with the families of participants is kept up through home visits as well as Parents'' meetings in the Centers.

The Statistics

• The training is conducted for batches of 18 to 22 trainees.
• Training is experiential and includes role plays, case studies, audio-visual aids, field visits, group discussions, projects and presentations.
• ETASHA has highly participative methods of transacting concepts and enabling skill development in class
• Placement of Trainees in appropriate jobs in the organised corporate sector is an intrinsic part of our vocational training programs.

Donation Option Break-up cost in INR
Salary of the faculty and local travel expenses minus fees paid by students 2051.00
Training center costs, training material and stationery 1670.00
Placement costs including salary and local travel 925.00
Communications Team costs including salary and local travel 533.00
Community Mobilization costs 1981.00
Exposure visit costs 180.00
Program Management & Administrative support 440.00
Unit Price 7780
Total 7780
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Vandana Kumari from CSWC-Customer Service & Work Culture
Vandana Kumari is 19 years old and new to Delhi. She and her four sisters grew up in Haryana, where her father was self-employed as a grocer. Vandana''s four sisters, all older than her, are married and live in Uttar Pradesh. By coming to Delhi to improve her employability, Vandana has chosen a different life than her sisters did.
In her search for employment in the organized sector, she has enrolled in ETASHA Society''s Customer Service and Work Culture classes. I am the youngest, I am always studying, she says, switching between Hindi and her new English abilities as she describes how she came to her choice. After Vandana graduated from the 12th standard from a school in Haryana, it seemed natural to pursue a job. I am the most educated, and so!
In CSWC, Vandana has learnt to work on the computer, to communicate politely in the workplace, to speak in English and to persuade people in order to find a career in Sales, in Hospitality or Retail. She believes this is the right thing for her because I like to convince people.

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